by PerErik | Jan 8, 2013 | Tennis Tips
Who do you represent? When a customer or client walks in or calls on the phone, answer with a cheerful and professional voice. This should be according to the general population, not what you feel is right. You are not representing yourself, you are representing a...
by PerErik | Jan 8, 2013 | Tennis Tips
Customer Service Great customer service training is important to any company. Even if you are the owner of the company, you need to know what is involved with customer service in order to keep customers and clients returning time and time again. Good listening skills,...
by PerErik | Jan 8, 2013 | Tennis Tips
Are you part of the Solutions? You need to be willing to acknowledge the need for change and accept the modification or revisions needed for success. Be part of the solutions sharing the enthusiasm of improvements, while keeping a sense of humor to persevere towards...
by PerErik | Jan 8, 2013 | Tennis Tips
What is excellence? What gets measured gets done without measuring where you are at you have no chance on knowing where you need to go. Striving for excellence may be the toughest element, this is where the ability to see the whole picture with all of the pieces in...
by PerErik | Jan 8, 2013 | Tennis Tips
What is communication role? Communication is an important key to influencing the interactions that take place daily. Connecting to the situation and working through the circumstances are just parts of success. Learn to listen with an open mind; you will be surprised...
by PerErik | Jan 8, 2013 | Tennis Tips
What is Professionalism Professionalism isn’t just about appearance, it’s also about mannerisms and what you contribute to the surroundings. Take care of yourself, practice good hygiene and select appropriate apparel for the occasion. Be respectful of others, it’s...
