Customer Request
If the customer has a request, do everything possible to make it happen. Offer coffee, water, cocoa, a more comfortable chair, or conversation if they are nervous and want to talk. Keep all talk general or about business. Do not talk about your family problems, friends, boy or girlfriends. Keep all conversation positive and offer no opinion on controversy topics. Never act like you are bored or unhappy with your job or the client. If you are unhappy, talk to your boss, your friends after work, or find another job. Do not let it reflect to the client and customers.