by PerErik | Nov 19, 2012 | Tennis Tips
How do I handle the upset member? Listen, focus all your attention to understand what the customer or member tells you, you’ll get valuable customer or Member information. try to ask, would you mind if I take notes? that question will create customer or member...
by PerErik | Nov 19, 2012 | Tennis Tips
The Average Customer! The member or customer, who has a complaint tells 9 or 10 people about it and 13% of those people recount the incident to 20 or more people, isn’t that interesting! what reputation do you want to represent, at your club? or in the tennis...
by PerErik | Nov 18, 2012 | Tennis Tips
The Average Customer! The member/ customer, who has a complaint tells nine or 10 people about it and 13% of those people recount the incident to 20 or more people, isn’t that interesting! what reputation do you want to represent, at your club? or in the tennis...
by PerErik | Nov 18, 2012 | Tennis Tips
This is a tennis tip about a study done by the US government! This study happened several years ago, it Whitehouse study of consumer affairs found that only one out of 25 clients takes the time to tell you about a problem they have had with your company or you, so for...
by PerErik | Nov 18, 2012 | Tennis Tips
Customer service! 50 to 70% of the customers who complain will do business again with the pro or company, if their complaints are resolved, and that figure increases to 95% if the complaint was resolved quickly. Tennis pros need to handle challenges with consideration...
