by PerErik | Nov 19, 2012 | Tennis Tips
What is the Lifeblood of our Club? The lifeblood of our club is to seek opportunities to personalize service, the memorable, timely consistent, reliable tennis director or pro, who gives all they can to fullful the experience and dreams of the member or guest...
by PerErik | Nov 19, 2012 | Tennis Tips
Why provide Super Service Excellence? Pros by providing super service excellence you will ensure that the club satisfies its members guests and visitors in many new ways and does everything possible to make them want to use or come back frequently and participate at...
by PerErik | Nov 19, 2012 | Tennis Tips
The Business of Tennis ! The tennis businesses that have low service quality average only 1% return on sales and low market share at the rate of 2% per year. The businesses with high service quality averaging 12% return on sales gain market share at the rate of 6% per...
by PerErik | Nov 19, 2012 | Tennis Tips
What about the Refund? This is the challenge some coaches or pros have, even if you feel is not fully justified, give a refund, if the customer wants one! if you have to redo the order. Pros make sure the customer is satisfied, this is the one case where the customer...
by PerErik | Nov 19, 2012 | Tennis Tips
The Follow-up! You must ask, what would you like us to do? don’t make the mistake of telling them, what you will do about 80% of the time they will ask for less than you will be willing to give. What complainers really want is understanding, reassurance that it...
