by PerErik | Nov 1, 2012 | Tennis Tips
Customer service! 50 to 70% of the customers who complain will do business again with the pro or company, if their complaints are resolved, and that figure increases to 95% if the complaint was resolved quickly. Tennis pros need to handle challenges with consideration...
by PerErik | Nov 1, 2012 | Tennis Tips
What are the 10 Commandments of teaching? 1. The number one commandment, business will continue to grow, where invited, and return where appreciated. 2. The number two, reputation will continue to be made by many acts and lost by one. 3. The number three, people will...
by PerErik | Nov 1, 2012 | Tennis Tips
What is staff practices? This, staff practice encompasses. job analysis, task analysis, training standards and evaluations, job analysis, covers job description, assimilation, orientation, task analysis, check sheets, evening check sheets, daily procedures, training...
by PerErik | Nov 1, 2012 | Tennis Tips
What’s under member services? That would be instructional programs, competitive programs, fitness programs,educational programs, instructional, adult lessons Junior lessons, competitive, adult leagues, adult ladders, Junior ladders, club exchange, inter club...
by PerErik | Nov 1, 2012 | Tennis Tips
What is your PTE? The P stands for training. this is a group setting that allows you to develop the best in yourself and your performance. try to development winning habits and attitudes challenge your self. The (T) stands for technique and drills it’s always...
by PerErik | Oct 31, 2012 | Tennis Tips
What are some considerations when evaluating a player? The top 10 basic considerations; one the individual effort and dedication of the player, two, the habit of workload and discipline day to day, three, the proper technique and development process in stages, four,...
