by PerErik | Nov 3, 2012 | Tennis Tips
Can you identify your key statistics? The keys are the numbers to identify or what you need to grow the program, I need more adults, I give the staff the goal of getting more adults involved. Then all those numbers weekly or monthly are tracked, you need to develop a...
by PerErik | Nov 3, 2012 | Tennis Tips
What is the member? The member/customer is the person who brings us his or her wants. It is our job to handle them profitably to him or her and ourselves. the goal is to satisfy the members needs so they continue to be a member. This will make you a fortune in the...
by PerErik | Nov 3, 2012 | Tennis Tips
What is the lifeblood of our club? The lifeblood of our club is to seek opportunities to personalize service, the memorable, timely consistent, reliable tennis director or pro, who gives all they can to fullful the experience and dreams of the member or guest...
by PerErik | Nov 3, 2012 | Tennis Tips
Why provide super service excellence? Pros by providing super service excellence you will ensure that the club satisfies its members guests and visitors in many new ways and does everything possible to make them want to use or come back frequently and participate at...
by PerErik | Nov 3, 2012 | Tennis Tips
The business of tennis ! The tennis businesses that have low service quality average only 1% return on sales and low market share at the rate of 2% per year. The businesses with high service quality averaging 12% return on sales gain market share at the rate of 6% per...
by PerErik | Nov 2, 2012 | Tennis Tips
Why provide super service excellence? Pros by providing super service excellence you will ensure that the club satisfies its members guests and visitors in many new ways and does everything possible to make them want to use or come back frequently and participate at...
