by PerErik | Nov 18, 2012 | Tennis Tips
The Average Customer! The member/ customer, who has a complaint tells nine or 10 people about it and 13% of those people recount the incident to 20 or more people, isn’t that interesting! what reputation do you want to represent, at your club? or in the tennis...
by PerErik | Nov 18, 2012 | Tennis Tips
This is a tennis tip about a study done by the US government! This study happened several years ago, it Whitehouse study of consumer affairs found that only one out of 25 clients takes the time to tell you about a problem they have had with your company or you, so for...
by PerErik | Nov 18, 2012 | Tennis Tips
Customer service! 50 to 70% of the customers who complain will do business again with the pro or company, if their complaints are resolved, and that figure increases to 95% if the complaint was resolved quickly. Tennis pros need to handle challenges with consideration...
by PerErik | Nov 18, 2012 | Tennis Tips
What are the 10 Commandments of teaching? 1. The number one commandment, business will continue to grow, where invited, and return where appreciated. 2. The number two, reputation will continue to be made by many acts and lost by one. 3. The number three, people will...
by PerErik | Nov 18, 2012 | Tennis Tips
What is staff practices? This, staff practice encompasses. job analysis, task analysis, training standards and evaluations, job analysis, covers job description, assimilation, orientation, task analysis, check sheets, evening check sheets, daily procedures, training...
by PerErik | Nov 18, 2012 | Tennis Tips
What is under member services? That would be instructional programs, competitive programs, fitness programs,educational programs, instructional, adult lessons Junior lessons, competitive, adult leagues, adult ladders, Junior ladders, club exchange, interclub play,...
